Shipping policy
Shipping policy
Can I Ship to a P.O. Box?
No. Shipping to P.O. boxes is not available.
Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing it. We accept order cancellations before the product has been shipped. If the order is canceled before shipment, you will receive a full refund. We cannot cancel orders once the package has been shipped or is in transit. Once your cancellation request is processed, we will notify you via email.
Changing Delivery Address
Unfortunately, we cannot change shipment information once the product is on the way.
Free Shipping
We offer free express shipping on our products. Please note that if the delivery address is in a remote location, you may incur additional shipping costs at standard market rates.
Tracking Your Order
Once your order has shipped, you will receive a notification email with your tracking number and carrier details.
Delivery Time
Orders typically ship within 24-48 working hours after purchase. Delivery times vary based on the destination:
| Region | Warehouse Location | Shipping Methods | Delivery Time |
|---|---|---|---|
| USA | USA Warehouse | UPS, USPS, FedEx, Others | 3-7 days |
| Canada | Canada Warehouse | UPS, USPS, Others | 3-7 days |
| UK | UK Warehouse | DPD, EVRi, fedex | 3-7 days |
| Germany | Germany Warehouse | DHL, Others | 3-7 days |
| Spain | Spain Warehouse | CTT Express, DHL, Others | 3-7 days |
| France | France Warehouse | GLS, Others | 3-7 days |
| Italy | Italy;Warehouse | BRT Bartolini, Others | 3-7 days |
Shipping Methods
We use the following shipping methods: Evri, UPS, USPS, FedEx, DHL, Yodel, CTT Express, GLS, BRT Bartolini, SEUR, and other local carriers.
Multiple Items in an Order
We strive to deliver all items in your order simultaneously. However, delivery times may vary due to different shipping methods used for various products. You will receive a shipment notification email for each item once it has been shipped.
Incorrect Products
If you receive a product different from what you ordered, please email us immediately with your order ID number and photos of the shipping label, the SKU model number on the back of the product box, and the product inside the box. Send all photos to support@purehom.com.
Further Questions or Concerns
For any further questions or concerns, feel free to contact our customer service team at support@purehom.com.